Support
We're here to help.
Last updated: October 4, 2026
Support for the whole Openly family is email-based, with Mia — our AI assistant — available on every page around the clock.
Ask Mia, 24/7
Tap the green chat bubble in the corner of any page. Mia knows Pay Now Openly and the whole Openly family and can walk you through setup, requests, reviews, and billing questions.
Email the team
For account, billing, or deletion requests, email bill@earydigital.com. We answer from the email on your account, so write from that address when you can.
Quick answers
A customer says they paid, but the request still shows unpaid
Payments complete through the provider your customer chose. Check the receiving account (Venmo, Cash App, PayPal, Zelle) to confirm the money arrived, then mark the request paid from your dashboard.
My payment page isn't showing
Pages pause when a trial ends or a membership payment fails. Open Membership in your dashboard to subscribe or update billing — your page comes right back.
I need to change a payment handle
Open your dashboard, edit your payment methods, and save. Your QR code and link stay the same — the page behind them updates instantly.
The review request button says to add a review link
Save your Google (or other) review link in Business info (or Settings on a personal account), then the Review Request button can send it by QR, text, or email.
Helpful links
- How It Works — a full walkthrough of payment requests, Quick Bill, and review requests.
- Billing, Cancellation & Refunds — trial, pricing, and how to cancel.
- Privacy Policy — what we collect and how to request deletion.
What support can and can't do
We can help with your account, your page, billing, and anything on this site. We can't see or move money inside your Venmo, Cash App, PayPal, Zelle, or bank accounts — for a missing or disputed payment, contact that provider directly with your transaction details.
Never send passwords, bank credentials, or wallet keys to anyone — including us. We will never ask for them.
If something looks wrong on a payment page, email us the page link and a screenshot and we'll take a look.
Questions about this page? Email bill@earydigital.com.